Debt

Q. Do I have to sign a contract?
A. We are required to have our clients sign a Collection Agreement. The Agreement is not for any length of time, but for a month-to month basis.

Q. Are there set up fees?
A. No. There are no set up or up front costs for our services. We get paid only when we do our job of collecting.

Q. Am I able to monitor my account(s)?
A. Yes. You may log onto our website to view action on your account(s) 24/7. This is done through a secure server. You may also generate standard and customized reports as well as view collector notes, add new accounts and upload files.

Q. Do you use attorneys?
A. Yes. We have certain guidelines for recommending legal action on an account.  

Q. How soon are we paid after you collect?
A. Remittance checks are mailed on the 10th of each month.

Q. How do I place accounts for collections?
A. You can easily place accounts with us via fax, website upload, or mail.

Q. What patient/debtor information is needed to turn over an account?
A. Minimum requirements include a full name and last known contact information such as telephone number, address, and place of employment. Any additional information is very helpful as well as a copy of an invoice, itemized statement, and/or contract.

Credit Card Processing

Q. How do I know that I’m not already getting a good rate?
A. We would be happy to do a rate comparison of your current statement(s) to find out if you are already getting the best deal possible on your processing rates and fees.

Q. I am already in a contract with another company. Can I switch my processor?
A. Most often, you can switch processors but will likely pay an early termination fee. In some cases, we will consider paying or “buying out” this fee so that you can start to do business with us.

Q. Why do I need to fill out an application?
A. In essence, you, the merchant, are applying for an unsecured line of credit. The underwriting bank needs to be certain that you would be able to cover a chargeback should it unfortunately occur.

Q. How long does it take to be approved?
A. Once we receive your completed application, we generally have an approval within 24-48 hours.  

Q. How long does it take to get set up?
A. From time of application approval, expect to be set up within 5-7 business days.

Q. How quickly are transactions deposited into my bank?
A. Usually within 24 hours. There are times when this may be up to 48 hours.

Q. Who do I call if I have trouble with my machine/equipment?
A. We provide you with a toll free number that you may call 24/7 with any issues that you have with your machine/equipment.

Q. What if I already own my own equipment?
A. Great! Most equipment is compatible with our processing network. We just do a simple re-program of your equipment.

Q. What are the terms of the contract?
A. The contract is for a length of three years. It will automatically renew for another consecutive year unless notified in writing that you wish to discontinue services.

Q. Why is there an early termination fee?
A. This is a standard industry fee resulting from closure of your merchant account before the length of the term is met.

Check Recovery/Verification

Q. Do I have to sign a contract?
A. We are required to have our clients sign a Collection Agreement. The Agreement is not for any length of time, but for a month-to month basis.

Q. Are there set up fees?
A. No. There are no set up or up front costs for our services. We get paid only when we do our job of collecting.

Q. Am I able to monitor my account(s)?
A. Yes. You may log onto our website to view action on your account(s) 24/7. This is done through a secure server. You may also generate standard and customized reports as well as view collector notes, add new accounts and upload files

Q. Do you use attorneys?
A. Yes. We have certain guidelines for recommending legal action on an account.  

Q. How soon are we paid after you collect?
A. Remittance checks are mailed on the 10th and 25th of each month.

Q. Can I mail dishonored checks to you directly?
A. Yes. However, we recommend that they come to us directly from your bank to ensure timely re-payment to you. In addition, if you mail checks directly to us, you do not receive a rebate on those checks.

Q. Why do we need to put Collection Resources stickers at our register/check out?
A. Minnesota statute requires that a notice be conspicuously displayed at the point of sale. This is the check writer’s notice that they will be charged a $30.00 service fee if their check is returned.